FAQs

“How long does shipping take?” 

Shipping usually takes 2-5 business days after the order has been processed. Please keep in mind that there may still be delays due to the pandemic. 

“How do I track my order?” 

You will be able to track your item once your order has been shipped. Please allow 2-5 business days processing time before you receive your tracking number via email. This tracking number will allow you to track your package’s whereabouts with the carrier. 

“What if I got the wrong size?” 

You have 15 days after delivery to contact us to exchange your item out for the right size. Please refer to our Returns and Exchange Policy. 

Returns and Exchanges Policy 

Making sure that you receive items that fit is a priority to us, and for this reason, we offer a 15-day exchange policy that will cover any sizing issue that you may experience. We do not offer refunds, but we can issue a store credit or exchange for eligible orders. 

If we are out of stock of that product, we may issue you a store credit for a different item. 

We inspect each return and have the right to refuse an item if it does not pass inspection. In order for an exchange to pass inspection, the item should be in new condition and inside the

original packaging with all original tags. Exchanges should show no signs of wear, odors, stains, and no dampness from sweat. 

Additional Terms and Conditions 

We offer a 30-day warranty for manufacturer defects or any malfunctions that occur from the normal use of bands. The 30-day warranty will begin on the date of delivery and will expire 30 days later. If you do not contact us within the 30-day time frame in regards to any defects or damages, we will not be able to replace the item. Misuse or damage that is the result of abuse will not be covered and can be declined at our discretion. 

Shipping fees are non-refundable. The customer is responsible for all shipping fees to and from our company. 

We are not responsible for any lost or stolen items due to the mail-carrying series. Once it leaves the warehouse, ToriFitness is no longer responsible for any items.